SECHABA TRUST (PTY) LTD
SERVICE LEVEL QUESTIONNAIRE
Name of Matter:
Name of Client:
PERFORMANCE AREA
RATING
Poor AverageGoodExcellent
1. Communication    
a. Availability of appointed person





b. If he/she was not available, could anybody else assist





c. Phone messages returned





d. E-mail messages returned





e. Replies to written correspondence





f. Helpfullness/aptitude of personnel





 
2. Reporting    
a. Timeousness of Preliminary Report





b. Contents and quality of written reports





c. Regularity of progress reports





d. Presentation of information





 
3. Time Analysis    
a. Time lapse: initial reporting





b. Time lapse: sequestration/liquidation to dividend





c. Percentage of security value recovered





 
4. Sechaba Trust Website    
a. Presentation





b. Availability of necessary information





c. Information accuracy





d. Usefullness





 
5. Comments/Suggestions